Converseon Newsletter: Latest News and Perspective About AI + Social Listening

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June 7, 2019 - Jane Quigley, Chief Client Officer at Converseon, writes:
Accelerating Social Listening and Intelligence Through Human-Centered Machine Learning:
Latest Useful News and Perspectives from Converseon.AI

Converseon and Uber Awarded I-COM Data Creativity Award for Global Brand Tracking via Advanced Social Analysis

How does a global brand moving at the speed of social track its brand with great sophistication globally but allow for regional nuance? On May 14th, at the Global I-COM Summit in Malaga, Spain, Uber, and Converseon were recognized for helping to redefine an effective “always on” brand tracking approach across 8 languages (including Hindi, Arabic, and Japanese) using advanced machine learning. Their approach serves as an example for other organizations looking to build a socially grounded brand analysis nerve center for deep insight and actionability. Along with Converseon and Uber, Brandwatch was also recognized as a “platform partner” as well. You can read more here.

Converseon and Walmart Present on Measuring Brand Trust in Social Media

At the NYK Event in Chicago, Converseon and Walmart presented on how effective machine learning analysis of social data can help brands better understand #BrandTrust in the era of #FakeNews. The session reviewed key approaches for language analysis including how our new ML models can effectively classify trust related conversations even when the keywords are not present. Walmart discussed how they are using these models to measure and benchmark their brand trust against 18 brands across industries. The presentation deck can be viewed here.

Conversus.AI Released with New Features

Conversus, the leading auto MLaaS platform for social and voice of customer data, continues to roll out new features and integrations. The “no code required” platform, which is designed for data scientists and general analysts alike, puts the power of AI directly into users hands to rapidly build, validate and deploy sophisticated models across a broad range of ecosystem partners including leading social listening, management, and business intelligence platforms. Key new features include:

  • Now support in 12 languages with new additions of Hindi, Arabic, Thai, and Vietnamese

  • Access to additional pre-built industry models, including QSR, automotive. Library now consists of 15 industries

  • Enhanced model validation with K, F1, and AUC scores

  • Enhanced organic topic discovery for optimal model creation

  • Additional integration support with BI and social listening platforms. More...