Measurement and Data

Breaking Down Customer Loyalty Behaviors and Metrics

Breaking Down Customer Loyalty Behaviors and Metrics

October 01, 2019 / By Amy Blasco, SVP, Experience Analytics, RAPP -- Business has long been about loyalty, and for good reason. If you build a strong relationship with a customer base, chances are good they’ll stick around — not to mention come back more often, buy higher-ticket items, spread the word about your business, and simply improve brand image. The only problem: Loyalty is hard-won.

New IBM Inventory Visibility Helps Improve Omnichannel Profitability and Customer Experience for High-Turn Inventory Industries

New IBM Inventory Visibility Helps Improve Omnichannel Profitability and Customer Experience for High-Turn Inventory Industries

ANAHEIM, Calif., Sept. 18, 2019 /PRNewswire/ -- IBM announced IBM Inventory Visibility, a modular supply chain application that helps companies in high-turn inventory industries improve omnichannel profitability and customer experience. With a single, real-time view of inventory tracking and all available-to-promise inventory across the entire fulfillment network, companies can optimize order management processes, globally.

Analytic Partners Announces Equity Sharing Plan

New York, NY (September 9, 2019) – Analytic Partners, the global leader in analytics, today announced that it has introduced an employee equity sharing plan. Launched in 2000, Analytic Partners helps companies turn data into expertise in order to create business impact, drive growth, and better understand their customers. The plan is being rolled out as the company approaches its 20th anniversary.